Useful Background Documents
Guide to Major Works (WCC)
Go to a PDF of the Guide produced by WCC.
Major Works Service Charges Explained (WCC)
Go to a PDF of the Guide produced by WCC.
Major Works payment plans (WCC)
Go to details of the latest payment plans offered to leaseholders by WCC in respect of Major Works. Revisions came into effect in January 2023.
WCC Complaints Policy
If your are dissatisfied with service from WCC, this document tells you all about the procedure for instigating a complaint.
Fire Safety
Go to the Government Guidance on Fire Safety (England) Regulations 2022. These were introduced in response to the recommendations of the Grenfell Tower Inquiry Phase 1 Report (2019) and they continue to be updated.
Report on CityWest performance
Go to a PDF of the report by Campbell Tickell, commissioned by WCC, which looks into the level of service being offered by CityWest Homes. This is dated March 2018.
Report on Housing Management Options
Go to a PDF of the report by Campbell Tickell, commissioned by WCC, which is a strategic review of housing management options for Westminster. This is dated September 2018.
Decision to terminate CityWest
Go to a PDF of the WCC Cabinet report on the performance of CityWest and the decision by WCC to terminate CityWest's contract for housing management in Westminster. This is dated October 2018.